Shipping Policy
Our Shipping policy provides essential information regarding shipment details, including the types of shipping services available, the shipping methods, the estimated delivery times, and any specific conditions. Please note that shipping costs may vary based on the destination.
During checkout, we calculate the prices and delivery times once you provide your shipping details. Most orders ship within 3 to 4 business days after being placed. Please note that order processing time is not included in the transit time for the selected delivery option.
Our website offers products in various forms such as bottles, packages, and items based on the inventory in all our warehouses. If a product is unavailable, we will contact you within 1-4 business days to discuss substitution options.
While most items on our website are in stock, some medications may not be due to varying online sales and inventory levels across our warehouses. If an item in your order is on backorder, we will ship your purchase once the item is back in stock. On average, we fulfill orders within 3 to 4 business days, excluding weekends and legal holidays.
Shipping Options
We offer standard, expedited, and overnight shipping services. Depending on your needs, you can choose:
- Overnight Shipping: Delivers within 24 hours.
- Expedited Shipping: Delivers within 2 business days.
- Standard Shipping: Delivers within 4 to 5 business days.
Shipping Costs
The cost of shipping is determined by the selected shipping option:
- Overnight Shipping: The most affordable option.
- Expedited Shipping: Reasonably priced.
We partner with FedEx for our shipping services. FedEx Overnight and Express services do not charge additional fees for shipping. The typical shipping period ranges from 48 to 72 hours, depending on the destination. Note that we do not deliver on statutory holidays.
Payment Details
We accept various payment methods, including American Express, credit cards, debit cards, Mastercard, and bank transfers. You can choose the payment method that best suits your needs.
Return Policy
If a product is damaged upon delivery, you have seven working days to return it. However, such occurrences are very rare. If you encounter any issues while placing an order, our customer service professionals will respond to your inquiries within 24 hours.